Complex Service Situations
Use reasons, polite phrases and contrast structures to explain public service problems clearly.
1. Polite requests
请问
qǐng wèn
excuse me / may I ask可以帮我吗？
kě yǐ bāng wǒ ma?
Can you help me?麻烦你了
má fan nǐ le
sorry to trouble you谢谢你的帮助
xiè xie nǐ de bāng zhù
thank you for your help请问，你可以帮我吗？
Excuse me, can you help me?
麻烦你了，谢谢你的帮助。
Sorry to trouble you, thank you for your help.
Quick Check
2. Giving reasons
因为
yīn wèi
because所以
suǒ yǐ
so / therefore需要
xū yào
to need重要
zhòng yào
important因为我的护照丢了，所以我需要帮助。
Because my passport is lost, I need help.
护照很重要，所以我很着急。
The passport is important, so I am very worried.
Check
3. Using contrast
虽然
suī rán
although但是
dàn shì
but可是
kě shì
however最后
zuì hòu
finally虽然我很着急，但是工作人员帮助了我。
Although I was worried, the staff helped me.
虽然问题很麻烦，可是最后解决了。
Although the problem was troublesome, it was finally solved.
4. Strong service sentences
不仅……而且……
bù jǐn... ér qiě...
not only... but also...顺利
shùn lì
smoothly / successful解决问题
jiě jué wèn tí
to solve a problem让我放心
ràng wǒ fàng xīn
made me feel reassured工作人员不仅友好，而且很快解决了问题。
The staff member was not only friendly, but also solved the problem quickly.
这让我放心了。
This made me feel reassured.
Final Check
Complete
因为我的护照丢了，所以我需要帮助。虽然我很着急，但是工作人员不仅友好，而且很快解决了问题。这让我放心了。
Because my passport was lost, I needed help. Although I was worried, the staff member was not only friendly, but also solved the problem quickly. This made me feel reassured.