Mandarin²

Public Services and Customs

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Problems Abroad

Learn how to explain travel problems and ask for help when something goes wrong.

1. Common problems

丢了

diū le

lost

忘记

wàng jì

to forget

麻烦

má fan

trouble / troublesome

问题

wèn tí

problem

我的护照丢了。

My passport is lost.

我忘记带签证了。

I forgot to bring my visa.

Quick Check

2. Asking for help

求助

qiú zhù

to ask for help

需要帮助

xū yào bāng zhù

to need help

大使馆

dà shǐ guǎn

embassy

警察局

jǐng chá jú

police station

我需要帮助。

I need help.

我去大使馆求助。

I went to the embassy to ask for help.

Check

3. Explaining consequences

不能

bù néng

cannot

过海关

guò hǎi guān

to go through customs

迟到

chí dào

to be late

耽误

dān wu

to delay

因为我忘记带护照,所以不能过海关。

Because I forgot to bring my passport, I cannot go through customs.

这个问题耽误了我的旅行。

This problem delayed my trip.

4. Solving the problem

解决

jiě jué

to solve

重新办理

chóng xīn bàn lǐ

to apply again / handle again

联系

lián xì

to contact

工作人员

gōng zuò rén yuán

staff member

工作人员帮助我解决了问题。

The staff member helped me solve the problem.

我联系了大使馆。

I contacted the embassy.

Final Check

Complete

我的护照丢了,所以我不能过海关。我很着急,就去大使馆求助。工作人员帮助我解决了问题。

My passport was lost, so I could not go through customs. I was very worried, so I went to the embassy to ask for help. The staff member helped me solve the problem.